Privacy Policy
TroyLeap is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our AI-powered mentoring platform.
Information We Collect
We collect the following types of information:
- Account Information: Name, email, educational affiliation, graduation year
- Profile Data: Bio, interests, skills, career goals, availability preferences
- Usage Data: Session logs, feature interactions, meeting history
- AI Interactions: Prompts and responses from AI mentor matching and assistance features
- Communications: Messages between mentors and students, support requests
How We Use Information
Your data is used to:
- Match students with appropriate alumni mentors using AI
- Facilitate mentoring sessions and communications
- Improve matching algorithms and platform features
- Send notifications about meetings, messages, and platform updates
- Ensure platform security and prevent misuse
- Comply with legal obligations and institutional requirements
Data Security
We implement industry-standard security measures:
- Encrypted data transmission (TLS/SSL)
- Secure authentication with password hashing
- Regular security audits and vulnerability assessments
- Access controls limiting staff access to necessary data only
- Secure cloud infrastructure with backup and recovery systems
Data Retention
We retain your data while your account is active and for a reasonable period afterward to comply with legal obligations. Account data can be deleted upon request, subject to retention requirements for educational records.
Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate or incomplete information
- Request deletion of your account and associated data
- Opt out of non-essential communications
- Restrict processing of your data in certain circumstances
Third-Party Services
We use trusted third-party providers for authentication, AI services, analytics, and infrastructure. These providers are contractually obligated to protect your data and use it only for specified purposes. We do not sell your personal information.
FERPA Compliance
For educational institutions subject to FERPA, we comply with all requirements regarding student education records. Institutions maintain control over their data and can export or delete it at any time.
Contact Us
For privacy questions or to exercise your rights, please contact us or email privacy@troyleap.com. We will respond within 5 business days.
Last updated: February 2026